Online Sales Policy
Online Sales Policy
All orders require 24-48 hours for processing. The Clothes Tree does not process orders during weekends or after normal business hours. Therefore, The Clothes Tree does not guarantee same day shipping.
PLEASE BE SURE TO INCLUDE YOUR WEAR DATE IN THE COMMENT BOX BEFORE SUBMITTING YOUR ORDER
IF YOU DO NOT RECEIVE AN EMAIL WITH A CONFIRMATION NUMBER OF YOUR ORDER WITHIN 2 BUSINESS DAYS THEN PLEASE EMAIL
US AT (SHOP@THECLOTHESTREEBYBEBORAH.COM) OR CALL US AT 205-822-1902. Be sure to add SHOP@THECLOTHESTREEBYDEBORAH.COM
and THECLOTHESTREE@HOTMAIL.COM to your the friends list in your email program so it doesn't get flagged as spam.
Orders are not valid until you receive a confirmation number.
· As stated throughout The Clothes Tree website, there are NO returns, exchanges, or cancellations on orders. See exceptions in "Returns and Exchanges" at the bottom of this page.·
· All special orders may have additional production, delivery, or shipping time (from manufacturer). You will be notified of this via email after your order is processed.
· The items you order are subject to availability. Most items are special order & you will be notified of your item's availability & delivery date, via email, when your order is processed.
· Please notify The Clothes Tree immediately of any problems with your order or change requests by calling (205)822-1902.
· All sales are subject to The Clothes Tree' Terms and Conditions of Sale. The Clothes Tree reserves the right to refuse any order.
Welcome to The Clothes Tree (www.theclothestreebydeborah.com ) Website ("site", "website"). This website is owned and operated by The Clothes Tree by Deborah who provides this website as a service to its customers.
Please review the following basic rules that govern your use of our website ("agreement") before you use this website and/or purchase from it.
The Clothes Tree By Deborah attempts to provide the most recent, accurate, and reliable information on the website. However, there may be occasions when information on the site contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability or when an item featured on the site is no longer in stock or available.
The Clothes Tree does not warrant that the information accessible via this website is accurate, complete, or current. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order.
The Clothes Tree reserves the right to correct any errors, inaccuracies or omissions and to change, move, delete or update portions of, or add to, product information and content at any time without prior notice (including after you have submitted an order.)
RESTRICTED USE OF MATERIALS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of the website (collectively, the "contents") are copyrights, trademarks, trade dress or other intellectual property owned, controlled or licensed by The Clothes Tree. The site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to are owned by The Clothes Tree.
The website and all its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interested in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative words from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software.
You may use this site for legitimate shopping purposes only. You may not harm the site in any way or otherwise use the site in any improper manner, including, but not limited to hacking into the website's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the site.
In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or The Clothes Tree suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, The Clothes Tree, in its sole discretion, has the right to not fulfill you order or suspend or terminate your account and refuse any and all current or future use of the site.
The website may include links to other Internet sites maintained by third parties ("linked sites"). Access to linked sites are provided to you solely as a convenience, and the inclusion of a linked site does not imply endorsement by The Clothes Tree. Your access of any linked sites is at your own risk and by accessing them you may leave our website. Linked sites are not under the control of The Clothes Tree and the The Clothes Tree is not responsible for the contents of any linked sites.
Except as otherwise expressly provided, this website, and all contents and all products and services are provided on and "as is" basis.
ALL PURCHASES ARE "AS IS, WHERE IS." THAT MEANS THE CLOTHES TREE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
The Clothes Tree does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.
You use this site at your own risk.
The Clothes Tree shall not be liable for damages of any kind related to your use of or inability to use the website, even if The Clothes Tree knew, or should have known, the potential for such damages.
Orders can be placed through our website shopping cart or by calling us at 1-205-822-1902. All contact information and items being purchase must be correct because we do not accept returns or exchanges. We will begin processing your order as soon as possible, order are not complete until you receive a notification email from a member of our staff with the availability and delivery details. Orders are only processed during business hours. We will never charge your credit card unless we can fill your order by your wear date.
We communicate with our customers via email concerning their order status so it's VERY important that the email you gave us is correct, in use, and that you check it often. In the event that there is any type of emergency, or if we need further clarification regarding something in your order we will call you at the phone number you supplied on your order form. If you need to correct yours or if you haven't received an email from us within 24-48 hours confirming your order, please call us at 1-205-822-1902!
Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. Contact us immediately following the submission of an order if there is a problem or if you have a change request. If it has not been processed or shipped we will do our best to help. Please have your order number ready when calling. Duplicate orders will be verified before they are processed.
Orders placed for items with incorrect or inaccurate information may not be honored and may be refused or canceled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
SALES AND COUPONS
We are happy to offer you discounts and sales on our merchandise whenever possible; however we can only offer the sale prices as listed at the time they are listed. We can not reimburse you for previously purchased items that are presently on sale or that may go on sale in the future. The Clothes Tree reserves the right to change prices at anytime without prior notice. We can not reimburse you for the amount of a coupon on previously purchased items. Coupons are only valid for the dollar amount or percentage as stated, prior to the expiration date stated.
As stated clearly throughout our website we do NOT allow cancellations. Orders that have been processed can not be canceled and will not be refunded. Because orders are processed and shipped as quickly as possible we can not allow a cancellation period. Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you with any cancellation issues.
The Clothes Tree reserves the right to cancel any order, at any time, for any reason. Orders are often canceled if they can not be filled as requested in time for the wear date or if an item is no longer available for any reason. Email notifications will be sent to the email listed on the order in the event that your order is canceled. Credit cards will not be charged for canceled orders.
Many items on this website are special order only, as stated throughout, and are not stocked in our store They must be special ordered from the manufacturer and require additional production, delivery, and shipping time.
Inventory can change everyday, every hour, and even every minute during our peak season. We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.
AVAILABILITY/ DELIVERY TIME
Product availability can be checked on-line, by sending us an email at "Contact Us", by email at firstname.lastname@example.org, or call us at 1-205-822-1902 with your style numbers, size, colors and wear date/ event date. We will check our stock and the manufacturer's stock, if necessary, and tell you when the dress you want can be delivered to you.
If you place an order we will notify you of the availability and delivery time after it is processed. We will not charge your card unless the dress you ordered is available for your wear date.
In-stock dresses take about 1-8 business days to get to you. Dresses that are not in-stock in our store, but with the manufacturer can take anywhere from 3-12 business days to get to you. Dresses that are not in-stock at our store or at the manufacturer and are specially ordered can take anywhere from a few days to several months, depending on the on the production time.
You, the customer, always have the final decision on all sizing matters. We will help you determine the best size for you at your request, but you always choose the size. Dresses generally run smaller than regular clothing and each designer/ manufacturer goes by their own size chart. It is the responsibility of the customer to account for these things when choosing their size. Measure first--then determine your size from the size charts listed on each page of dresses. Order the size that comes closest to your measurements. If between sizes, choose the larger size as it is always easier to alter the dress down than to let it out. Most dresses are made to fit people 5'8" - 5'9". Measuring instructions and fitting information can be found on our website.
Most customers need alterations to make dresses fit correctly. Alterations must be done locally; it is not possible to alter garments for Internet orders.
The Clothes Tree accepts debit cards--Visa, Master Card, Discover. Personal checks and money orders are also accepted, but will cause a delay in your order processing. Dresses CANNOT be "held" or reserved while awaiting payment by check or money order.
Your credit or debit card will only be authorized for the amount of the purchase at the time you place your order. This is to assure us that your funds are available so that we can begin processing your order. If we are then able to fill your order as requested in time for your wear date/ event we will then charge the full amount to your card. However, if we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
Personal checks should be mailed to us at the time the order is placed. Once we receive the check we will submit it to our bank for clearance. After the check has cleared with our bank, we will then process your order. Orders will NOT be processed, ordered, or shipped until personal checks have cleared.
Checks and money orders can be made out to: The Clothes Tree by Deborah
And can be mailed to: 2880 Old Rocky Ridge Road Birmingham, Alabama 35243
The Clothes Tree can either ship (for a fee) the order directly to you, or hold the dress for you at The Clothes Tree in Birmingham, Alabama, for your pickup.
RETURNS/ EXCHANGES - DRESSES
We do not accept returns or exchanges on our special occasion/order items - dresses. All dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or color, cancellation or event or any other reason.
Our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. If this should happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility, when placing an order, to understand and abide by this policy.
RETURN DRESS FOR RE-INSPECTION
We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date.
Unless dresses are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CAN NOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors ( i.e.: smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions:
--Notify a member of our staff about the problem with your order within 3 days of the order being delivered to you. If your item is eligible for re-inspection, you will receive a Return Authorization number that will allow you to return the dress to us for re-inspection. Call us at: 1-205-822-1902 or email us at: email@example.com. Return Authorizations are required for all packages to be received by our shipping department. Please include your shipping invoice when you return your dress.
--Please write the Return Authorization number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not be issued for the items in them.
--Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn, condition as received at the time of delivery and that it is not be damaged, soiled, stained, torn, and is free of offensive odors ( i.e.: smoke). We will then inspect your item, check the color, measure for size accuracy, etc. as necessary concerning the particular problem with your order.
--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase.
----If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs, and will be charged the additional shipping fees to return the item to you.
It is very important that theses steps be followed correctly in order to receive your available refund or replacement. If these guidelines are not followed, no credit or exchange will be issued, no exceptions.